BOOK WITH THE APP OR WITH THE PHONE – The customer has two ways to access the service. The first is through theMyAudi app, from which it is possible to select the Service Station service and the dates of acceptance and withdrawal; the second calls for a call to the service center. Once the intervention is agreed, all you have to do is go to the airport and leave the keys in the special 24-hour electronic totem.
ONLINE COMMUNICATION – The car comes withdrawn by an employee and brought to the workshop; here a work estimate is drawn up, which is sent electronically to the customer. Once the interventions are completed, the car is returned to the airport, where the owner can collect the keys and pay by credit card from the same totem. Unexpected repairs or extended delivery times will be notified, always electronically; if the car is not yet ready for the driver's return, a replacement car will be provided at no additional cost. The Audi Service Station is also available for those who fly in a day.
THE FIRST OF 22 – After Bologna, the next Audi Service Station they will also arrive in Milan (Malpensa in the first place), but this service will not only concern the airports: within a few years the German company is counting on inaugurating 22 points throughout Italy, including 14 in city centers and at its own dealer network. In the latter case, the advantage will be to be able to deliver and pick up your car at any time, without having to queue in the workshop.
ONE HOUR AND HALF AND IS READY – The other after-sales service launched by Audi recently at some of its authorized workshops is the coupon in 90 minutes: in this case the intervention is followed by two mechanics together. In the meantime it is also possible to perform test drives or take advantage of the Wi-Fi connection made available by the waiting room.
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https://www.alvolante.it/news/audi-service-station-come-funziona-365661
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