Unicredit: violated its database of 3 million names, emails and phone numbers

In practice, according to Unicredit, "no other personal data or bank details were compromised able to allow access to customer accounts or the making of unauthorized transactions ”.

Obviously, as soon as the access was discovered, the security team carried out an internal investigation and informed all the competent authorities, including the Postal Police. The institution is progressively contacted all the customers involved via traditional mail and / or notifications via online banking. “For any doubt, customers can contact UniCredit customer service or call the toll-free number 800 323285", Pointed out Unicredit.

The institute stressed that the security of customer data is a top priority and that "since the launch of the Transform 2019 strategic plan in 2016, the Group has invested 2.4 billion euros in updating and strengthening IT systems and of computer security ”.

From June 2019 a new "strong customer authentication" process was implemented, valid both for access to web and mobile services and for payment transactions. "This new process requires one single password or biometric identification, further strengthening the security and protection of customers ", Unicredit concluded.