Corsair Wins "Customer Service of the Year 2020" Award

Carried out over a period of 10 weeks, the evaluation was based on the French company's press release on "more than 200 anonymous tests, about 20 specific scenarios and about 15 criteria such as the waiting time or the quality of the answers ". Julien Houdebine, Director Network, Alliances and Revenues, declares: " We are very proud to have received this coveted award synonymous with satisfaction for our customers and the commitment of all employees to their side. The appointment of Corsair is the culmination of a global approach undertaken by the company, which we focus on daily to create a lasting relationship of trust with each of our customers ".

After having received the prize of the "best Premium in the world" by the site Flight-Report, the French company maintains its priority: the customer relationship management and the satisfaction of the latter "are part of a global approach at all levels of the company and the entire customer journey." In order to improve the services offered and provide optimum customer satisfaction, Corsair is committed to "working on a daily basis to improve its processes", whether in terms of the time taken to take charge or the quality of responses. made on all its channels: telephony, email, chat and social networks.

The quality of service provided to the company's customers is supported by an in-house team and more than 50 consultants. Moreover, to meet the specific needs of its customers in business classCorsair has set up a personalized service through a dedicated phone number. Finally, in the context of its development on the North American continent and its forthcoming opening of the line Paris-New York (between Orly and Newark-Liberty airports), Corsair is also committed to offering a bilingual service with 50% of English-speaking advisors.

Corsair employs 1,200 people. It carries 1.2 million passengers a year, and serves the Caribbean (Guadeloupe and Martinique), the Indian Ocean (Reunion Island, Mauritius), Africa (Côte d'Ivoire) and the Caribbean on regular flights. North America (Montreal, Miami and so New York next June).

© Corsair