IAG, International Airlines Group, will apply in the short term technologies such as biometric boarding through facial recognition so that customers can do this procedure from the mobile application or from home, so that this management will be eliminated at the airport.
Gabriel Perdiguero, who is responsible for the digital area of the Iberia company, highlighted this novelty in the framework of the call Hangar 51, a global innovation program of the group with which it selects emerging companies with which it collaborates.
Thus, Perdiguero stressed that in a couple of years there will be talk of biometric shipments, highlighting that shortly there will be ‘a radical change’ in how the airlines are going to provide their services and how the customer experience will be.
Another novelty will be the so-called personalization of the flight, with which the client will decide how to plan their travel hours and will do so with a digital assistant programming the hours of sleep of the trip, the work time or the meal time.
Another novelty is going to be the connected cabin, with which the crew is going to be connected to the services of the airline.
However, it has been highlighted that additional services may be provided such as managing a link with an upcoming flight without the client having to wait to reach the ground.
Express. Drafting. J.R
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